Returns & Refunds Policy

Refunds and Return Policy

Group Buy

Refunds for product the group buy category can be request within 14 days from the initial purchase date. A order cancellation fee of 3.5% will be applied to the total amount due to shopify payment policy change. Once refund is provided you are also going to forfeit any benefit associated with that order.

To request a order cancellation and refund you must email with your order number and state your request in the email.

In stock products

Order cancellation and refunds can be requested before shipping label is printed. A order cancellation fee of 3.5% will apply. Please email as early as possible with your order number and refund request.


In the situation where wrong item(s) have been delivered to you please get in touch via email within 7 days from the date of delivery with your order number and we will provide you with a return label.

A full refund will be provided once return product have be received and assessed. 

To be eligible for refund, returned product must be in brand new, undamaged, unused condition with all accessory and packaging shipped back.

Faulty Items

If you receive an item in a flawed or damaged condition or that does not meet our Quality Assurance Policy please get in touch via email and we will try out best to resolved the situation.

Bare in mind THOCC SUPPLY is not liable for any packages missing in transit and shipping damages. Please get in touch with the shipping company.

We do offer insurance against shipping damage, lost, theft via Route. In the case of Route insurance is purchased together with your order please file a claim with Route follow the link here

Unfortunately we can not provide refunds for change of mind once product is shipped.